May 15, 2020
A campaign has been launched to raise awareness of how to call 999 when you are too frightened to speak out loud.
The Independent Office for Police Conduct watchdog warns it is "not true" that a silent 999 call alone will automatically bring help.
Around 5,000 of the 20,000 silent 999 calls made daily are put through to an automated system.
Callers are then led through a series of prompts and asked to press 55 to confirm there is a genuine emergency.
The system has been in operation since 2002 but police say many callers don't understand, or use it correctly.
The system, called Silent Solution , filters out thousands of accidental or hoax silent 999 calls made daily - but it also could lead to genuine calls being terminated if the callers do not respond to the prompts.
(information copied from BBC website)